In the latest round of BBC cost cutting, TV Licensing has sent letters to hundreds of customers without bothering to pay the postage.
Last month Twitter was awash with complaints that the recipients had incurred a £2 surcharge as a result of TV Licensing's incompetent oversight.
The hapless TV Licensing contractor responsible for this latest dropped bollock is Proximity. Proximity subcontracts the production of TV Licensing letters to Communisis. Proximity has previously courted controversy by printing what we'll politely describe as "inaccurate information" in TV Licensing threatograms - nothing unusual there you might think and alarmingly you'd be absolutely correct! Over the last ten years "inaccurate information" has become a mainstay of TV Licensing's communication strategy. To coin a phrase, TV Licensing now tells more lies than a cheap watch.
This latest blunder appears to have affected around 218 customers in the West Yorkshire area. According to information released by the BBC, a machine failure at Communisis resulted in only one side of the envelope being printed. Quality control checks failed to detect the error, as samples are only taken every 5,000 letters in a print run.
Proximity will be sending a letter of apology to the customers affected.
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8 comments:
"Proximity will be sending a letter of apology to the customers affected."
Will they also be sending some money for out of pocket expenses to the 'customers' affected?
I somehow doubt it :-)
They'll be sending a letter of apology to all affected ?
Hope they remember to pay the postage this time. ��
"Proximity will be sending a letter of apology to the customers affected."
Let's just hope they pay the postage this time or else the letters will be worthless, not that there are any other kind when it comes to TV Licensing. ;)
Never pay the fee on mail with insufficient postage. That way it goes back to the sender and they have to pay for it.
id have refused to pay or receive the letter
I'd refuse the letter, thieving sods!
Will probably send a cheque for £2.00, and have the cheek to cross it as well.
If I ever get an unstamped letter or any letter I am asked to sign for I ask to see the envelope both back and front if they won't show it so I can read it I tell them to return it to the sender. I have had many letters through my door for my son who doesn't live with me so I open them and then contact the number, after blocking my own, and tell them any more letters will and I will initiate court action without notice. They are all demands for money, and I never hear from them again, if I did I would be in court claiming against them, and using their tactics against them.
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