@tvlicensing Would I need a licence for uni if I'm just going to use my own iPad to watch TV using the sky go app?
— Kayleigh A (@_KayleighWright) July 22, 2015
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Kayleigh is totally correct in her understanding of the legislation: As long as her home address (e.g. non-term-time address) is covered by a valid TV licence, then she is covered to watch elsewhere on portable equipment powered by its own internal battery and without an external aerial.
That's not, however, what TV Licensing's PR harlots told her when she asked them on Twitter.
We were happy to set the record straight!
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5 comments:
They do love to muddy the waters, don't they? Saying one thing on your own website [TVL] and then telling someone something else, just for the sake of making a profit, is seriously bad form. Then again, it's TVL, so we don't expect any different. :/
Are they honestly implying that anyone that uses sky go, now needs two TV licences just in case they use the service away from home, i.e. as the service is intended?! LOL! Professional criminals
A deliberately misleading response from TVL. They know that statistically it's very likely that there's a licence at the student's home address. They also know that a iPad doesn't have an aerial and can be run without a mains power lead attached.
The correct and helpful reply would have been to say that the student should check that there's a licence at home and tell them not to watch whilst charging the device or with the power cord attached. If they did that they'd be able to save the licence money for something more worthwhile.
This is what's known as proper customer service.
There isn't really any need for most students with access to WiFi at their Hall of Residence to buy a TV licence as long as they've got a portable device.
Hello Fred Bear and thanks for your continued support.
It is worrying that the TV Licensing people responding to customer tweets seem unaware of the finer points of law. You are totally correct that any decent organisation would be keen to set the record straight. Sadly the words "decent" and "TV Licensing" rarely occur in the same sentence... unless it's a goon accused of indecent assault!
Hi Admin,
Thanks, I find your blog most informative.
There are two interpretations of the Twitter advice.
1. The adviser didn't know the law and gave out bad advice accidentally. This is poor customer service.
2. The adviser knew the law but was acting under instructions to maximise revenue by persuading students to buy licences whether they needed them or not. This is sharp practice.
In either case TVL are shown up in a bad light.
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