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This blog is to highlight the unjust persecution of legitimate non-TV users at the hands of TV Licensing. These people do not require a licence and are entitled to live without the unnecessary stress and inconvenience caused by TV Licensing's correspondence and employees.

If you use equipment to receive live broadcast TV programmes, or to watch or download on-demand programmes via the BBC iPlayer, then the law requires you to have a licence and we encourage you to buy one.

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Friday, 9 March 2012

BBC Clueless on TV Licensing Complaints

A while ago, as regular readers might remember, we asked the BBC to give us a breakdown of how many complaints had been received about TV Licensing over the last few years.

With farcical regularity the BBC ballsed up their response (yet again) by replying with misleading statistics, which wrongly implied TV Licensing complaints were much less common than we know they are. 

Challenged on their misinformation the BBC, sensing their bullshit had been pinpointed with far greater accuracy than their laughable detector vans could ever hope to achieve, quickly admitted their mistake and promised to make amends. That was well over a month ago and, despite the BBC failing to adhere to two of its own deadlines to issue a corrected response, we have still not received the correct information. The BBC, by its own admission, has been thus far unable to tell us how many complaints it has received about TV Licensing threatograms since 2008. They haven't the foggiest idea, because the complaints are collated by a contractor who evidently doesn't communicate them to the statutory Licensing Authority.

The public should be immensely concerned that the BBC communicates so poorly with its contractors that it has no idea at all how many people have complained about TV Licensing mailings since 2008. We know the figure is significant. The BBC know there are widespread concerns about these letters, so are negligent in the extreme for failing to keep tabs on complaint statistics. What else is Capita doing that the BBC is ignorant of? Quite a lot of things they shouldn't be we'd suggest: harassing the legally licence free, intimidating vulnerable social groups, issuing hollow threats with no legal basis and falsifying visit records (the BBC has told us via FOIA responses this has happened in the past). That's probably just the tip of the iceberg.

The BBC has again failed in its statutory duty to provide simple answers to simple TV Licensing related questions. They have also let down the viewing public as a whole by failing to monitor the errant behaviour of their TV Licensing contractors.

The day of reckoning is rapidly approaching.

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