The BBC's latest TV Licensing woes are yet again directly attributable to the inefficiency of its cack-handed contractor Capita Business Services Ltd.
Capita holds the lucrative TV Licensing operations contract. It has done since 2002 and the BBC recently granted a two year extension to June 2022.
By virtue of its contract, Capita is required to maintain the efficiency and security of the TV Licensing website. Based on recent events it would appear that, yet again, Capita has failed to meet the most basic requirements of the BBC.
Capita, you might recall, is responsible for the majority of TV Licensing administration and enforcement work.
It employs Visiting Officers - those doorstep pariahs that we have frequently seen trying dupe innocent householders into self-incrimination or paying for a TV licence they do not legally require. It employs Court Presenters - those gutter lawyers that often prosecute the unemployed, infirm or otherwise vulnerable for offences they may not have even committed. It employs Customer Services staff - those ignorant button-pushers that hang up on tens of thousands of customers every year.
Capita employs the likes of Ian Doyle - the senior TV Licensing manager caught by the Daily Mail bragging about how easy it was to earn commission by gathering as many "conviction statements" as possible.
"We're looking to get 28 licence sales per week from each officer. As soon as you hit that magic 28 there's a bonus. You can only get a sale with a conviction statement," said Doyle, even though his Capita and BBC bosses point blank denied to Parliament that incentives were paid for gathering prosecution evidence.
Being associated with Capita would be an embarrassment to any decent organisation but it appears the BBC, for whatever reason, likes nothing better than to stroke Capita's ego and tickle its balls. The BBC truly is deluded when it comes to the conduct of Capita.
It is time for the BBC to sever all links with Capita and the sooner the better.
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