TV Licensing Goodwill Payment Guidelines

In the last six years TV Licensing has made more than £110,000 in compensation payments to victims of its woeful administration and menacing enforcement regime.

It's a story we first broke back in January 2014, but the Telegraph was quick to report on the back of our efforts. 

Veteran TV Licensing Blog readers might remember how we explained that TV Licensing was prepared to authorise £200 cash sweeteners to those individuals making "extremely high impact" complaints, including those wrongly convicted of TV licence evasion.

Most people would rightly consider £200 a derisory offer for someone wrongly named and shamed as a TV licence evader in their local newspaper. Funnily enough, despite being very keen to print TV Licensing's incessant stream of mass produced garbage, the papers are much less keen to set the record straight whenever TV Licensing drops a bollock.

Just back from the match (Newcastle 1-0 QPR) and with an added spring in my step, I decided there was no better time to wade through the thousand-page TV Licensing Ask Help script. We are grateful to WhatDoTheyKnow.com requestor Nath for seeking this information in the first place.

On page 218 of the script, under the heading "Commercial in Confidence", there are more details about the types of compensation TV Licensing is prepared to pay to complainants. The list includes the following:

• £5 to cover the cost of postage or telephone calls.
• £10 if TV Licensing gives incorrect information.
• £10 if TV Licensing damages a death certificate.
• £10 if TV Licensing is delayed dealing with a query.
• £10 if TV Licensing promise to return a telephone call, but fail to do so.
• £10 if the TV Licensing call handler has a bad attitude.
• £10 if TV Licensing promise to take action in relation to mailings, but fail to do so.
• £10 if the complainant has to waste their time contacting TV Licensing on more than one occasion to resolve the same query.
• £15 if any 2 of the £10 complaints apply.
• £20 if any 3 of the £10 complaints apply.
• £25 if any 4 of the £10 complaints apply.
• Over £30 if the complainant has wrongly incurred bank charges due to an error or omission on the part of TV Licensing.

This information, combined with our recent success in suing TV Licensing, means there has never been a better time to complain about their abysmal standards of service.

If you're one of the thousands of people wronged by TV Licensing get on the phone, dig your heals in and insist that they pay for wasting your time with their incompetence

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