A message to my readers:
If anyone has any idea how many complaints TV Licensing's routine correspondence (e.g. threatograms) has attracted since 2008 then please can you let the BBC know, as they evidently still have no idea at all!
It's now 6 weeks since I informed the BBC they had ballsed up their initial response and they still can't give a complete and honest answer, citing miscommunication between their contractors as the reason for their cock-up.
So Capita don't keep adequate complaint records and the BBC, despite knowing full well the criticism Capita attracts, don't demand any.
What a marvellous state of affairs.
If anyone has any idea how many complaints TV Licensing's routine correspondence (e.g. threatograms) has attracted since 2008 then please can you let the BBC know, as they evidently still have no idea at all!
It's now 6 weeks since I informed the BBC they had ballsed up their initial response and they still can't give a complete and honest answer, citing miscommunication between their contractors as the reason for their cock-up.
So Capita don't keep adequate complaint records and the BBC, despite knowing full well the criticism Capita attracts, don't demand any.
What a marvellous state of affairs.
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